If you’re like me and headed to the airport with a neurodivergent child, I get how the security process can feel overwhelming—for both of you. Today I’m sharing what I’ve learned about TSA Cares, the amazing support system designed to help families like ours through security smoothly and with dignity.
What Is TSA Cares?
TSA Cares is a dedicated helpline that offers personalized support at security checkpoints. It’s not about skipping screening. Instead, it ensures you and your child receive the help and understanding you need—from the minute you walk in until you’re through.SiteRSDSA
Step-by-Step: What I’d Tell a Friend
- Call at least 72 hours before your flight: That gives TSA time to coordinate help. You’ll share your travel details and what accommodations you might need—like staying together during the screening, reminders for transitions, sensory considerations, or comfort from familiar routines.TSASpectrum Getaways
- Here’s the number to call: It’s 1-855-787-2227 (TSA Cares). If you’re hearing-impaired, you can use a relay service or email TSA-ContactCenter@dhs.gov.RSDSAAlaska AirlinesDisabilityInfo.org
- Ask for a TSA Passenger Support Specialist (PSS): Once you arrive at the airport, a PSS can assist you through the line, help with sensory sensitivities, and make screening as gentle as possible.Westside Regional CenterSite
- Use the TSA Notification Card: Print one from TSA’s site—this quietly alerts officers to your child’s needs (like “please explain steps calmly” or “no shoes, please”—whatever you prefer).Autism TravelSite
- Speak up when needed: At the checkpoint, you can let the officer know if your child has specific needs—maybe difficulty standing for the scanner, sensory overload, or preference for familiar items. You can also ask to stay together or get screened in a quieter area.TSAAutism Travel
Bonus Goodies to Make It Smoother
- Practice ahead, if you can—programs like Wings for Autism simulate the airport and help reduce surprises.Booking.comUnited Airlines
- Use visual supports or a social story to show your child what will happen at security. Sharing a little “story” can ease that build-up of anxiety.United Airlines
- Consider using the DPNA airline code when booking—it’s for passengers with intellectual or cognitive disabilities. It alerts airlines folks that support may be needed.Fodor’s
TL;DR — Your TSA Cares Prep Checklist
| Step | What to Do |
|---|---|
| ⏰ 1 | Call TSA Cares at 1-855-787-2227 (or relay/email) at least 72 hrs before your flight |
| 2 | Explain your child’s needs and request a Passenger Support Specialist at the checkpoint |
| 3 | Print and use the TSA Notification Card to help officers understand your situation |
| 4 | Communicate at screening—you can ask to stay together, have sensory accommodations, or choose how the process happens |
| ⭐ Bonus | Prep with visual stories, practice runs, or airline DPNA code for extra support |
I hope this little guide helps you feel more confident at the security checkpoint, knowing you’ve got tools and support in place. You’re not just traveling—you’re paving the way for smoother, braver journeys ahead.
hiracares.org
Hirahcares 